Job Description

Patient Services Representative (Telephone Operator)

We are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations. This role is ideal for someone who communicates clearly, stays organized in a high-volume environment, and understands that excellent customer service begins with the first phone call.

What you'll do:

Answer a high volume of incoming calls in a professional and friendly manner

Schedule patient appointments accurately based on provider and visit type guidelines

Gather and document necessary information, including insurance and patient history when appropriate

Create and complete phone notes to ensure clear communication within the care team

Route calls and messages appropriately to clinical staff and departments

Assist patients with questions related to scheduling, referrals, and office processes

Provide a calm, helpful experience for patients calling the clinic

Collaborate closely with front office, clinical staff, and referral coordinators to ensure patients are scheduled appropriately

What we're looking for:

Healthcare experience strongly preferred

Excellent phone presence and customer service skills

Strong attention to detail and ability to multitask in a fast-paced environment

Comfortable working with electronic medical records and scheduling systems

Ability to remain professional and composed while managing multiple calls and requests

Note: This description reflects the primary functions of the role but is not exhaustive. Additional responsibilities may be assigned as needed.

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