The Crew Scheduler serves as a critical link between flight crews and operational teams, ensuring safe, compliant, and efficient flight operations. This role is responsible for the daily execution of crew scheduling activities, real-time communication with flight crews, and coordination across departments to ensure the highest level of service is provided to customers while maintaining all Federal Aviation Administration (FAA) regulatory compliance.
Assign crew members to aircraft in accordance with company standards, availability, and qualification requirements.
Establish crew pairings based on qualifications, check ride schedules, and operational needs.
Maintain proper crew alignment, including Red Label crew assignments where applicable.
Assign and manage crew duty start and stop times.
Proactively manage future coverage by initiating next-day scheduling activities.
Monitor unassigned crew and resolve coverage gaps to ensure operational continuity.
Oversee crew duty, rest, and flight time limitations to ensure full FAA compliance.
Ensure proper crew release in accordance with regulatory requirements.
Coordinate and request travel arrangements for crew members related to duty assignments.
Input aircraft exclusions, manage trip locks, and support schedule optimization activities (including circulation lows and trip builds).
Conduct Daily Release and Last Day Release processes.
Serve as the primary point of contact for flight crews, providing real-time operational support.
Communicate schedule changes, maintenance updates, weather impacts, and crew legality issues.
Monitor and respond to pilot communications via phone, email, and internal systems.
Coordinate with Scheduling, Flight Planning, Maintenance, and other operational teams.
Escalate operational issues and facilitate solutions to maintain safe and efficient operations.
Maintain accurate documentation and ensure timely dissemination of critical information.
Support operational awareness and decision-making through clear, consistent communication.
Deliver professional, service-oriented support while balancing crew needs and operational priorities.
Track crewing metrics and support operational performance standards.
Bachelor's degree (B.S.) or equivalent from a 4-year college; 1-3 years of related experience preferably in an aviation/logistics environment; or equivalent combination of education and experience.
Working knowledge of FAA regulations (FAR Part 91, 121, or 135) preferred.
Proficiency in Microsoft Office and ability to learn company-specific systems.
Ability to perform effectively in a fast-paced, high-pressure environment.
Strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and solve problems in real time.
Professional demeanor with strong interpersonal skills.
Ability to work independently and collaboratively within a team.
Calm, solution-oriented mindset when handling operational challenges.
Our operation is 365/24/7 and candidates must be willing to work nights, weekends, and holidays as schedule dictates.
Fully onsite position and requires in-person attendance at our Global Command Center.
Schedule: Full-time, front or back half of the week including 1 weekend day.
3 - 14-hour shifts or 4- 11-hour shifts.
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