Job Description
Part-Time Concierge - Independent Living Community We are looking for a
friendly, professional, and service-oriented Concierge to join our Independent Living community! If you enjoy helping others, creating a welcoming environment, and building positive relationships with residents, families, and guests, we would love to hear from you!
About the Position The Concierge serves as a welcoming face and central resource for our residents and visitors. This position provides exceptional customer service, assists residents with their needs and requests, and helps create a warm, engaging community environment.
Responsibilities - Greet residents, families, guests, and visitors with a warm and welcoming attitude
- Answer and direct telephone calls and respond to general inquiries
- Assist residents with questions, requests, and information about community services and activities
- Provide information regarding community events, programs, dining, transportation, and amenities
- Assist with scheduling appointments, transportation, and other resident requests as needed
- Receive and distribute mail, packages, and other deliveries
- Maintain a professional, organized, and welcoming reception area
- Communicate resident requests or concerns to the appropriate department
- Maintain awareness of community activity and help ensure resident needs are addressed promptly
- Provide excellent customer service while maintaining resident privacy and confidentiality
- Assist with administrative tasks and other duties as assigned
What We're Looking For - Previous experience in customer service, hospitality, senior living, healthcare, or a related field is preferred
- A positive, friendly, and compassionate personality
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Strong organizational skills and attention to detail
- Ability to multitask and remain calm in a busy environment
- Comfortable interacting with older adults and their families
- Dependable, punctual, and able to work independently
- Basic computer skills
- A genuine desire to make a difference in the lives of our residents
Why Join Our Team? You'll have the opportunity to work in a rewarding environment where the relationships you build and the service you provide make a meaningful difference in the daily lives of our residents.
If you are someone who enjoys helping people, making others feel welcome, and being part of a caring community, we want to meet you! Liora at Henderson is a vibrant Independent Living community nestled in the heart of Henderson, Nevada. Recently welcomed into the
AgeWell Senior Living family, Liora at Henderson is entering an exciting new chapter-one focused on people, purpose, and possibility.
At Liora, we believe work should be more than a job. It should be a place where you feel valued, supported, and proud of the difference you make each day. Our residents choose Independent Living for freedom and connection, and our team plays a vital role in creating a warm, engaging, and worry-free lifestyle for them.
Why Work at Liora at Henderson?- Be part of a newly managed community with fresh energy and opportunity
- Support residents in an Independent Living setting -relationship-focused, hospitality-driven
- Join AgeWell Senior Living , a growing senior living organization committed to integrity, teamwork, and excellence
- Work with a collaborative leadership team that values your voice and growth
- Competitive pay, benefits, and opportunities for professional development (role-dependent)
If that's not reason enough, as a
certified Great Place to Work for 9 years in a row, we proudly offer eligible team members:
- Medical, Dental and Vision benefits
- Company-paid Life Insurance and Voluntary Disability
- Generous Paid Time Off (PTO) Plan
- 401(k) Retirement Savings Plan with company match
Whether you're passionate about hospitality, resident services, dining, maintenance, or leadership, Liora at Henderson offers a place where your skills and compassion can truly shine.
Come grow with us and be part of something meaningful-where people matter, and your work makes a difference every day. Liora at Henderson is proudly managed by AgeWell Senior Living and is an Equal Opportunity Employer.
Job Summary: The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.
Concierge Procedure: Essential Functions: - Provides positive first impression to all who enter the Community
- Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate
- Greets all visitors in a friendly, courteous, and professional manner
- Screens and requires visitors to "sign in" at reception desk
- Notifies Residents of visitors
- Instructs Resident's visitor according to Resident's instructions
- Receives and processes incoming mail
- Accepts all outgoing mail/packages
- Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned
- Maintains and updates Emergency Phone Number Log and keeps log at frontdesk
- Maintains and updates emergency contact information on each Resident andkeeps information at front desk
- Assists managers with various clerical responsibilities
- Pages staff as necessary
- Takes RSVPs for special functions, as necessary
- Oversees sign-up for scheduled transportation
- Hands out maintenance requests forms and passes them onto EnvironmentalServices Director
- Performs other duties as necessary, to include light housekeeping duties
Compliance and Safety: - Follows all emergency procedures
- Understands all safety policies and procedures
Communication: - Communicates effectively with all staff
- Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately
Education/Experience/Licensure/Certification: - High School Diploma required
- Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities
- Requires considerable initiative and judgment
- Must have word-processing and clerical skills
- Must be able to work flexible hours and participate in holiday activities
Physical Requirements: - Physically able to bend and reach
- Physically able to sit for extended periods of time
Miscellaneous: - Required to work weekends and holidays as assigned
- May be required to work on shifts other than the one for which hired
- May be required to work extended hours (up to 16 hours per day)
- May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses
- Could be subject to hostile and emotionally upset Residents due to mentalstatus
- Background, criminal, and drug tests as required by HR policies and procedures
- May be asked to submit to random drug test during employment
- May have their picture taken and image used in social media or community advertising
- May be video recorded from devices installed by families in residents' apartments
Job Tags
16 hours, Work at office, Immediate start, Flexible hours, Shift work, Weekend work